We've compiled answers to some of the most common questions about our products and policies. If you don't find what you're looking for here, feel free to contact us — we're happy to help!
General Questions
Q: What types of products do you offer?
A: We specialise in Access Control and Door Entry solutions, including Electric Locks, Exit Buttons, Power Supplies, Smart Security Systems, and more. Visit our Product Categories page for a full list of offerings.
Q: Do you provide nationwide delivery?
A: Yes! All products purchased through our e-commerce platform can be delivered anywhere in the UK. For more details, visit our Shipping & Returns page.
Q: Can I get technical support for a product I purchased?
A: Absolutely. We offer free technical support for all products purchased from us. Contact our team for guidance on setup, troubleshooting, or product usage.
Shipping & Returns
Q: How long does delivery take?
A: Standard delivery typically takes 3-5 business days. For more details, visit our Shipping & Returns page.
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on most products. Items must be unused and in their original packaging. See our Returns Policy for more information.
Q: Do you offer express shipping?
A: Express shipping is not available at checkout. If you require urgent delivery, please contact us directly to discuss your options.
Product Support
Q: How do I know which product is right for me?
A: Our team is here to help! Reach out for expert advice, or check out our Blog for helpful guides and tips on selecting the right products for your needs.
Q: Can I get replacement parts for my products?
A: Yes, we can provide replacement parts for many of our products. Contact us with the product details, and we'll assist you.
Q: Do you offer product warranties?
A: Yes, many of our products come with manufacturer warranties. Contact us for warranty details specific to your purchase.
Contact Us for More Questions
Didn't find the answer you were looking for? Get in touch with us:
- Email: sales@apexctrl.co.uk
- Call: 01727 576113