Shipping & Returns

Fast, Reliable Service Across the UK
At APEX Control Solutions, we’re committed to providing an efficient shopping experience for our customers across the United Kingdom. Whether you’re ordering Access Control products, Door Entry Systems, or Electric Locks, we ensure prompt and reliable delivery to keep your projects on track.

Shipping Methods and Costs

We offer the following shipping options:

  • Standard Tracked Delivery (UK) – £8.50 per order
  • Free Delivery on all orders over £120 (ex VAT)

All orders are securely packed and shipped using a reliable tracked courier service.

This charge covers the full process — from carefully picking and packing your items to prompt drop-off and delivery handling.

Despatch Timeframes

  • In-stock items: Orders placed before 3:30 pm (GMT) are usually despatched the same day
  • Out-of-stock or special-order items: May take up to 3–5 working days to despatch

You’ll receive tracking details once your order has been shipped.

30-Day Returns Policy

We want you to be completely satisfied with your purchase. Most products can be returned within 30 days of delivery for a refund, provided they meet the return conditions below.

Returns requested after 30 days will not be accepted unless the product is faulty and still within its warranty period.

How to Request a Return

  1. Contact Us: Email sales@apexctrl.co.uk or call 01727 576113 within 30 days of receiving your order
  2. Provide: Your order number, the item(s) you wish to return, and the reason for return
  3. Return the Item: If approved, return the product in its original packaging, unused and in a resellable condition

Return postage is the responsibility of the customer unless the item is faulty or incorrect.

Return Conditions

  • Items must be unused and in original packaging
  • A copy of the invoice or proof of purchase must be included
  • Returns must be arranged and sent back within 14 days of approval
  • Non-returnable items: Custom-made products, used or installed items, and clearance/sale items

Restocking Fee

If an item is returned through no fault of our own – for example, if the customer ordered the wrong item or changed their mind – a restocking fee of up to 15% may be applied.

This helps cover handling, inspection, and repackaging costs and will be confirmed during the returns approval process.

Refunds

  • Refunds are processed within 10 business days of receiving the returned item
  • Approved refunds will be issued to the original payment method
  • Any applicable restocking fees will be deducted from the refund amount

Need Help?

If you have any questions about your order, delivery, or returns, we’re here to help:

Thank you for choosing APEX Control Solutions – where quality and service meet your security needs.