Fast, Reliable Service Across the UK
At APEX Access Control, we're committed to providing an efficient shopping experience for our customers across the United Kingdom. Whether you're ordering Access Control products, Door Entry Systems, or Electric Locks, we ensure prompt and reliable delivery to keep your projects on track.
Shipping Methods and Costs
We offer the following shipping options:
- Standard Tracked Delivery (UK) – £8.50 per order
- Free Delivery on all orders over £120 (ex VAT)
All orders are securely packed and shipped using a reliable tracked courier service.
This charge covers the full process — from carefully picking and packing your items to prompt drop-off and delivery handling.
Despatch Timeframes
- In-stock items: Orders placed before 3:30 pm (GMT) are usually despatched the same day
- Out-of-stock or special-order items: May take up to 3–5 working days to despatch
You'll receive tracking details once your order has been shipped.
Shipping to Northern Ireland
We continue to offer fast, reliable delivery to Northern Ireland under the new Windsor Framework regulations introduced in May 2025.
If you're ordering as a consumer (end user), there are no customs declarations and no additional charges. Your order will be shipped using a trusted parcel carrier under the UK Government's Parcel Labeling Scheme.
We automatically provide the required parcel information to the courier (including item description, weight, and value), so delivery works just like it does anywhere else in the UK.
If you're a business customer in Northern Ireland with specific requirements, or if you're registered under the UK Internal Market Scheme (UKIMS), please contact us before placing your order.
30-Day Returns Policy
We want you to be completely satisfied with your purchase. Most products can be returned within 30 days of delivery for a refund, provided they meet the return conditions below.
Returns requested after 30 days will not be accepted unless the product is faulty and still within its warranty period.
How to Request a Return
- Contact Us: Email sales@apexctrl.co.uk or call 01727 576113 within 30 days of receiving your order
- Provide: Your order number, the item(s) you wish to return, and the reason for return
- Return the Item: If approved, return the product in its original packaging, unused and in a resellable condition
Return postage is the responsibility of the customer unless the item is faulty or incorrect.
Return Conditions
- Items must be unused and in original packaging
- A copy of the invoice or proof of purchase must be included
- Returns must be arranged and sent back within 14 days of approval
- Non-returnable items: Custom-made products, used or installed items, and clearance/sale items
Restocking Fee
If an item is returned through no fault of our own – for example, if the customer ordered the wrong item or changed their mind – a restocking fee of up to 15% may be applied.
This helps cover handling, inspection, and repackaging costs and will be confirmed during the returns approval process.
Refunds
- Refunds are processed within 10 business days of receiving the returned item
- Approved refunds will be issued to the original payment method
- Any applicable restocking fees will be deducted from the refund amount
Need Help?
If you have any questions about your order, delivery, or returns, we're here to help:
- Email: sales@apexctrl.co.uk
- Call: 01727 576113
Thank you for choosing APEX Access Control – where quality and service meet your security needs.